What should I have ready when I call the Owens IT Help Desk?

Please have the following ready when you call the Owens IT Help Desk:

• Name
• Department
• Building and office room number
• Extension
• OCID number (for password resets)

For printer issues and toner orders, please also include:

• Printer ID number ( TO + number from sticker on front of printer)
• Printer Model Number (Ex. Sharp MX + numbers)

We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.

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