The Owens ITS Access Store sends an email notification of any changes to the status of a ticket to the person who entered the request (requestor) along with anyone the requestor has shared the ticket with through their customer portal. Below are the statuses any ticket can be placed in.
WHY THIS STATUS
POSSIBLE REQUESTOR ACTION NEEDED
WAITING FOR APPROVAL
WAITING FOR DATA OWNER APPROVAL
WAITING FOR SUPPORT
WAITING FOR CUSTOMER