Information Technology Services
Academic Computing
- How do I create a Google Doc (document)?
- How do I log into the Azure Portal to download available Microsoft software for class?
- How do I log into the campus computer lab's computer?
- How do I upload a file to my Google Drive?
- I need to purchase a new computer. What does Owens recommend?
- What are the computer labs' locations and hours?
- What Computer Lab software is Web Based?
- What is an Academic System?
- What software is available in the Owens Computer labs?
Audio Visual Services
- How do I switch to display on both the monitor and projector?
- How do I unmute sound on my computer?
- How Do I Use Owens Link Toledo/Findlay?
- How do I use the audiovisual equipment in classrooms?
- Owens provide audiovisual support for what type of events?
- What do I do when I have no sound in my classroom?
- What is a document camera and how do I use it?
- Who do I call if I need help with a projector or other audio-visual equipment?
Cisco Jabber
- What is Cisco Jabber?
- Can I manually change my status in Cisco Jabber?
- How do I get started with Cisco Jabber on any workstation or laptop?
- How do I make phone calls from my computer using Cisco Jabber?
- How do I manage my contacts in Cisco Jabber?
- How do I turn Single Number Reach On or Off in Cisco Jabber?
- How do I use multiple phone lines in Cisco Jabber?
Employee Remote Access
- Can I capture information from a document, handwritten note, or whiteboard with my mobile device?
- How do I connect to the Owens Remote Desktop Gateway from my Mac computer?
- How do I connect to the Owens Remote Desktop Gateway from my Windows computer?
- How do I log into Microsoft Remote Desktop to connect to my Owens office computer?
- I have no Mic-Audio in RDP Gateway Connection. What do I need to do?
- Microsoft Teams will not open in a VPN session. What do I need to do?
- What options do I have to access campus IT resources remotely?
Information Security
- Digital Copyright Safeguards
- How can I prevent email-based Malware and viruses attacks?
- How can I prevent encryption viruses such as 'Cryptolocker' and 'Cryptowall'?
- How can I remove Malware from my computer?
- I am being asked to order Toner Supplies by someone outside of Owens. Is this a fraud?
- Information Technology Policies
- What does HTTPS mean?
- What does SSL mean?
- What is Phishing?
- What is Spam?
- What should I do if I suspect my Owens computer has a virus?
- Where can I find free software to guard against viruses, spyware, and other malicious software?
Kiosk Computers
- Can I pull up a document from a flash drive on a Kiosk and print it?
- Can I read/print Microsoft Word and other documents at a Kiosk computer?
- How do I log off the Kiosk computer?
- How do I refresh (close and reopen) the Kiosk computer's screen?
- Is a Kiosk computer a good place to do my online banking and other secure transactions?
- What are Kiosk computers?
- What do I do if the kiosk printer paper needs to be refilled?
- Why should I log off the Kiosk computer?
Log In Help
- Does my password expire? How can I find out when my password will expire?
- How do I change my universal password?
- How do I log into my Ozone account?
- I have forgotten my password, how do I reset it?
- My username is supposed to be my first name underscore last name (firstname_lastname). How do I make an underscore?
- Password Expiration Policy
- What is my username?
Microsoft Office 365
- Can I share Office 365 with others?
- How do I install Microsoft Office 365?
- How do I install Microsoft Office 365 on multiple computers?
- How do I repair Microsoft Office 365 on my personal computer?
- How long am I eligible to use Office 365?
- I installed Office 365 and now it is asking for subscription information. What should I do?
- Should I install Office 365 on my Owens Office computer?
- System requirements for Office using Office 365 for business
- What is Office 365?
- Who is eligible for Owens 365?
- Will I still be able to use Office 365 once I retire from Owens?
Multi-factor Authentication (MFA)
- What is Multi-Factor Authentication (MFA)?
- Why is MFA important?
- When to Approve MFA Prompts?
- How do I add or change my Office 365 login verification method to use my phone?
- How do I change my default Multi-factor Authentication method?
- How do I change my universal password in Office 365?
- How do I register for Owens Single Sign On (SSO) Authentication?
- How often should I be prompted for Multi-Factor Authentication?
- When should I use MFA?
Omail+ (Student Email)
- How do I view my Student email?
- How can I setup a forwarding rule in Omail+ to forward messages to my Owens employee email account?
- How do I set up Omail+ on iOS(iPhone, iPad, iPod)?
- How do I "unsend" an email from my Omail+ (Google) account?
- How long do I have access to my Owens student email account?
- I have multiple email accounts at Owens Community College. Can you tell me what each is used for?
- Students are sending email to my student Omail+ account and not my Owens employee email account. Why is this happening?
- What is my OMail+ e-mail address?
- When I try to access my student Omail+ account, I am being redirected to the Google website. How do I access my Omail+ from here?
Outlook - Employee Email
- How do I access Outlook through my web browser?
- How do I install Microsoft Outlook app on Android devices for accessing Owens employee email?
- How do I recall an email using Outlook?
- How do I report Spam or Phishing emails to Owens ITS, using the Outlook Desktop Client?
- How do I report Spam or Phishing emails to Owens ITS, using the Outlook Web Client (OWA)?
- How do I send an encrypted/secure email from Outlook desktop client?
- How do I send an encrypted/secure email from the Outlook Web (OWA) client?
- I am unable to connect to my Owens employee email through the Outlook desktop client on an off campus computer. Why isn't it working?
- Why is my email going directly to the deleted items folder in Outlook?
- Why was my email returned to me (SSN Rejection)?
Ozone
- How do I access my T1098 tax form through my Ozone account?
- How do I change my universal password in Ozone?
- How do I find my Owens ID (OCID) number?
- How do I reset my Password Reset Questions?
- How do I use the new Ozone portal?
- How do I view and print my W-2 through Ozone?
- How do I view and print my W-4 form through Ozone?
- How do I view my schedule in Ozone?
- How do I Web Drop a class through Ozone?
- I am a new Owens user, how do I activate my Ozone account?
- Where can I find the Faculty Assignment Tool?
Printing
- How do I change my printer settings for color to black and white printing?
- How do I confirm my Department ID/Code when printing to a Sharp MX-2651, MX-3051, MX-3071, or MX-5071 printer?
- How do I confirm my Department ID/Code when printing to a Sharp MX-C407F or MX-B427PW printer?
- How to do I set the Printer Department ID on a Mac computer?
- Student Printing
Service Desk
- How do I check Service Desk requests you have?
- How do I log into Owens Service Desk to fill out a request?
- I am an Owens employee. How do I create an IT Service Desk Request?
- I am a student. How do I fill out an IT Help Desk request?
- Guide to ITS Help Desk Statuses
- Guide to ITS Access Store Statuses
- Guide to S.P.A.C.E. Committee Statuses
- Guide to ITS Project Request Statuses
Telephones
- Can I use a personal Bluetooth headset with my phone?
- How can I arrange a conference call with off-campus participants?
- How do I access my Voice Mail Remotely?
- How do I change the password on my telephone?
- How do I request Single Number Reach?
- How do I use the features of my campus telephone?
- What are Some of the Telephone Security Features?
- What are the Switchboard Hours?
- What is Single Number Reach?