• Frequently Asked Questions
  • Frequently Asked Questions
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  1. Frequently Asked Questions
  2. Information Technology Services

Information Technology Services

Academic Computing
  • How do I create a Google Doc (document)?
  • How do I log into the Azure Portal to download available Microsoft software for class?
  • How do I log into the campus computer lab's computer?
  • How do I upload a file to my Google Drive?
  • I need to purchase a new computer. What does Owens recommend?
  • What are the computer labs' locations and hours?
  • What Computer Lab software is Web Based?
  • What is an Academic System?
  • What software is available in the Owens Computer labs?
Access Store
  • How do I request access to an Owens system?
Active Directory
  • How do I add new software from the Software Center onto my campus computer?
  • How do I remove software from my Owens computer using the Software Center?
Administrative Computing
Apple Product Support
  • Using the Safari browser, I am unable to log into Ozone after changing my password. What should I do?
  • When I log onto an Owens Mac computer, I get a message asking for an administrative password. How do I clear this message?
Audio Visual Services
  • How do I switch to display on both the monitor and projector?
  • How do I unmute sound on my computer?
  • How Do I Use Owens Link Toledo/Findlay?
  • How do I use the audiovisual equipment in classrooms?
  • Owens provide audiovisual support for what type of events?
  • What do I do when I have no sound in my classroom?
  • What is a document camera and how do I use it?
  • Who do I call if I need help with a projector or other audio-visual equipment?
Banner 9
  • How can I access Banner through the Owens Intranet?
Cisco Jabber
  • What is Cisco Jabber?
  • Can I manually change my status in Cisco Jabber?
  • How do I get started with Cisco Jabber on any workstation or laptop?
  • How do I make phone calls from my computer using Cisco Jabber?
  • How do I manage my contacts in Cisco Jabber?
  • How do I turn Single Number Reach On or Off in Cisco Jabber?
  • How do I use multiple phone lines in Cisco Jabber?
Employee Remote Access
  • Can I capture information from a document, handwritten note, or whiteboard with my mobile device?
  • How do I connect to the Owens Remote Desktop Gateway from my Mac computer?
  • How do I connect to the Owens Remote Desktop Gateway from my Windows computer?
  • How do I log into Microsoft Remote Desktop to connect to my Owens office computer?
  • I have no Mic-Audio in RDP Gateway Connection. What do I need to do?
  • Microsoft Teams will not open in a VPN session. What do I need to do?
  • What options do I have to access campus IT resources remotely?
Information Security
  • Digital Copyright Safeguards
  • How can I prevent email-based Malware and viruses attacks?
  • How can I prevent encryption viruses such as 'Cryptolocker' and 'Cryptowall'?
  • How can I remove Malware from my computer?
  • I am being asked to order Toner Supplies by someone outside of Owens. Is this a fraud?
  • Information Technology Policies
  • What does HTTPS mean?
  • What does SSL mean?
  • What is Phishing?
  • What is Spam?
  • What should I do if I suspect my Owens computer has a virus?
  • Where can I find free software to guard against viruses, spyware, and other malicious software?
IT Status Page
  • What is the IT System Status page?
  • Will I still be able to see the IT System Status page if the website is down?
Kiosk Computers
  • Can I pull up a document from a flash drive on a Kiosk and print it?
  • Can I read/print Microsoft Word and other documents at a Kiosk computer?
  • How do I log off the Kiosk computer?
  • How do I refresh (close and reopen) the Kiosk computer's screen?
  • Is a Kiosk computer a good place to do my online banking and other secure transactions?
  • What are Kiosk computers?
  • What do I do if the kiosk printer paper needs to be refilled?
  • Why should I log off the Kiosk computer?
Log In Help
  • Does my password expire? How can I find out when my password will expire?
  • How do I change my universal password?
  • How do I log into my Ozone account?
  • I have forgotten my password, how do I reset it?
  • My username is supposed to be my first name underscore last name (firstname_lastname). How do I make an underscore?
  • Password Expiration Policy
  • What is my username?
Microsoft Office 365
  • Can I share Office 365 with others?
  • How do I install Microsoft Office 365?
  • How do I install Microsoft Office 365 on multiple computers?
  • How do I repair Microsoft Office 365 on my personal computer?
  • How long am I eligible to use Office 365?
  • I installed Office 365 and now it is asking for subscription information. What should I do?
  • Should I install Office 365 on my Owens Office computer?
  • System requirements for Office using Office 365 for business
  • What is Office 365?
  • Who is eligible for Owens 365?
  • Will I still be able to use Office 365 once I retire from Owens?
Microsoft Teams
  • How do I convert Skype for Business contacts to Microsoft Teams?
  • Can I schedule a Microsoft Teams meeting from Outlook?
  • How do I get started with Microsoft Teams?
  • How do I join a Microsoft Teams Meeting using the desktop client?
  • How do I use Microsoft Teams?
Multi-factor Authentication (MFA)
  • What is Multi-Factor Authentication (MFA)?
  • Why is MFA important?
  • When to Approve MFA Prompts?
  • How do I add or change my Office 365 login verification method to use my phone?
  • How do I change my default Multi-factor Authentication method?
  • How do I change my universal password in Office 365?
  • How do I register for Owens Single Sign On (SSO) Authentication?
  • How often should I be prompted for Multi-Factor Authentication?
  • When should I use MFA?
Network Storage
  • Does Owens provide network storage options?
  • What is Microsoft OneDrive?
Omail+ (Student Email)
  • How do I view my Student email?
  • How can I setup a forwarding rule in Omail+ to forward messages to my Owens employee email account?
  • How do I set up Omail+ on iOS(iPhone, iPad, iPod)?
  • How do I "unsend" an email from my Omail+ (Google) account?
  • How long do I have access to my Owens student email account?
  • I am trying to set up my e-mail on my mobile device. What are the settings for the Incoming/Outgoing mail server?
  • I have multiple email accounts at Owens Community College. Can you tell me what each is used for?
  • Students are sending email to my student Omail+ account and not my Owens employee email account. Why is this happening?
  • What is my OMail+ e-mail address?
  • When I try to access my student Omail+ account, I am being redirected to the Google website. How do I access my Omail+ from here?
Outlook - Employee Email
  • How do I access Outlook through my web browser?
  • How do I install Microsoft Outlook app on Android devices for accessing Owens employee email?
  • How do I recall an email using Outlook?
  • How do I report Spam or Phishing emails to Owens ITS, using the Outlook Desktop Client?
  • How do I report Spam or Phishing emails to Owens ITS, using the Outlook Web Client (OWA)?
  • How do I send an encrypted/secure email from Outlook desktop client?
  • How do I send an encrypted/secure email from the Outlook Web (OWA) client?
  • I am unable to connect to my Owens employee email through the Outlook desktop client on an off campus computer. Why isn't it working?
  • Why is my email going directly to the deleted items folder in Outlook?
  • Why was my email returned to me (SSN Rejection)?
Owens IT Help Desk
  • How can I contact the Owens IT Help Desk?
  • What are the Owens IT Help Desk's hours?
  • What kind of support does the Owens IT Help Desk offer?
  • What should I have ready when I call the Owens IT Help Desk?
Ozone
  • How do I access my T1098 tax form through my Ozone account?
  • How do I change my universal password in Ozone?
  • How do I find my Owens ID (OCID) number?
  • How do I reset my Password Reset Questions?
  • How do I use the new Ozone portal?
  • How do I view and print my W-2 through Ozone?
  • How do I view and print my W-4 form through Ozone?
  • How do I view my schedule in Ozone?
  • How do I Web Drop a class through Ozone?
  • I am a new Owens user, how do I activate my Ozone account?
  • Where can I find the Faculty Assignment Tool?
Power Management (Desktop)
  • How can I visually tell if my computer is in sleep/standby mode and not shutdown?
  • I have moved the mouse or pressed a key on my keyboard, yet my computer is still not awake. What can I do?
  • What is standby or sleep mode?
  • Will my files close when my computer goes to sleep/standby mode?
Printing
  • How do I change my printer settings for color to black and white printing?
  • How do I confirm my Department ID/Code when printing to a Sharp MX-2651, MX-3051, MX-3071, or MX-5071 printer?
  • How do I confirm my Department ID/Code when printing to a Sharp MX-C407F or MX-B427PW printer?
  • How to do I set the Printer Department ID on a Mac computer?
  • Student Printing
Service Desk
  • How do I check Service Desk requests you have?
  • How do I log into Owens Service Desk to fill out a request?
  • I am an Owens employee. How do I create an IT Service Desk Request?
  • I am a student. How do I fill out an IT Help Desk request?
  • Guide to ITS Help Desk Statuses
  • Guide to ITS Access Store Statuses
  • Guide to S.P.A.C.E. Committee Statuses
  • Guide to ITS Project Request Statuses
Student Remote Learning Support
  • How do I connect to the Student Remote Lab?
Telephones
  • Can I use a personal Bluetooth headset with my phone?
  • How can I arrange a conference call with off-campus participants?
  • How do I access my Voice Mail Remotely?
  • How do I change the password on my telephone?
  • How do I request Single Number Reach?
  • How do I use the features of my campus telephone?
  • What are Some of the Telephone Security Features?
  • What are the Switchboard Hours?
  • What is Single Number Reach?
Third-Party Technical Support
  • Where can I find assistance for Pearson Writer?
  • Where can I find support for Cengage products (SAM, MindTap)?
  • Where can I find support for McGraw Hill products?
  • Where can I find technical support for OhioLink?
  • Where can I get help for Pearson's MyMathLab/MyITLab/MyLab and Mastering?
Video Conference Room
  • How do I use the Video Conferencing room to have a meeting with the other campus?
Windows
  • How do I back up data on my computer?
  • How do I copy and paste a file path?
  • How do I create a shortcut on the Desktop?
  • How do I find out what version of Windows I have?
  • Where are my Shared Folders/Network Drives located?

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