What kind of support does the Owens IT Help Desk offer?
Purpose and Responsibilities of the IT Help Desk
The purpose of the IT Help Desk is to provide technology support for students, staff and faculty at Owens Community College.
The IT Help Desk can assist in the following areas:
Student Support
- Blackboard: The IT Help Desk is responsible for making sure the student can log in, navigate, and verify the appropriate classes are accessible. The IT Help Desk is also responsible for notifying the Blackboard System Administrator of any irregularities or outages.
- College Supported Software
- Common Computer Labs
- ID Card
- Kiosk
- Login Issues
- Microsoft Imagine
- Omail+ (Student Email)
- Owifi - Wireless Network
- Ozone & Website
- Password Resets
- Web Registration: Whenever possible, the IT Help Desk should walk students through the process of web registration.
Faculty/ Staff Support
- Banner
- Blackboard Login & Navigation
- Classroom Issues
- College-Sponsored Mobile Devices, Smartphones and iPads• College Supported Software & Hardware
- Microsoft Outlook (Employee Mail)
- Login Issues
- Network Login
- Ozone/Website
- Password Resets
- Phones Issues
- Printers, Toner & Supplies Orders, Training, Maintenance & Troubleshooting
Personally Owned Devices
Students and employees are responsible for their personally owned devices. The IT Help Desk does not have the resources to provide hardware or software assistance for these devices. The IT Help Desk provides students and employees with guidance connecting to the campus wireless network.
Social Networking Websites
Websites such as Tumblr, MySpace, Twitter, and Facebook are not supported by the IT Help Desk. Please visit the individual social networking site for their contact and support information.
Homework
Students should not rely on the IT Help Desk as a source of support when completing homework assignments. All questions regarding instructions and subject matter should be directed to your instructor.
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