Please have the following ready when you call the Owens IT Help Desk:
- Building and office room number
- OCID number (for password resets)
For printer issues and toner orders, please also include:
- Printer ID number ( TO + number from sticker on front of printer)
- Printer Model Number (Ex. Sharp MX + numbers)
We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.