What should I have ready when I call the Owens IT Help Desk?
Please have the following ready when you call the Owens IT Help Desk:
- Name
- Department
- Building and office room number
- Extension
- OCID number (for password resets)
For printer issues and toner orders, please also include:
- Printer ID number ( TO + number from sticker on front of printer)
- Printer Model Number (Ex. Sharp MX + numbers)
We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.
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