What should I have ready when I call the Owens IT Help Desk?
Please have the following ready when you call the Owens IT Help Desk:
- Building and office room number
- OCID number (for password resets)
For printer issues and toner orders, please also include:
- Lake Sticker number
- Printer Model Number (Ex. HP Laserjet + numbers or Canon ImageRunner + numbers)
We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.