Please have the following ready when you call the Owens IT Help Desk:
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Name
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Department
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Building and office room number
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Extension
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OCID number (for password resets)
For printer issues and toner orders, please also include:
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Printer ID number ( TO + number from sticker on front of printer)
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Printer Model Number (Ex. Sharp MX + numbers)
We use this information to improve the service we provide to the faculty and students, and to help us determine if a problem is related to a specific area of the campus.