Frequently Asked Questions

How do I change my default Multi-factor Authentication method?

Note: Employees using RDP Gateway to remote to campus must use the Microsoft Authenticator app notification. Any other method will not work.

  1. Log into your Ozone account.

  2. Click your Profile icon in the upper right corner.
    Profile Icon

  3. Select View account from the dropdown menu.

  4. Click My Account in the menu on the left side of the page.

    7ef745bb-94f8-4f14-8ea2-ef191364dd0f.png
  5. Select Security Info.

  6. If prompted, verify your account by the security method you set up on your first login.

  7. Select Change at the end of the Default sign-in method: line.

    Office365 - Change MFA Method.png
  8. Click the down arrow and select the method you would like to use for the default.
    Note: Employees using RDP Gateway to remote to campus must use the Microsoft Authenticator app notification.

  9. Click Confirm.
    Change Default - App.PNG

  10. Your new default method is now set.

TIP: If you are not actively trying to log into your account and you are being notified to approve/verify access through either a phone call or the authenticator app, be sure to deny access and/or block further attempts. This could be an indication someone has gotten a hold of your password and is trying to access your accounts. Also, change your password as soon as possible.

If you need further assistance, contact the Owens IT Help Desk.



Keywords: mfa verification code