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How do I connect to the Owens Remote Desktop Gateway from my Mac computer?

The  Remote Desktop Gateway allows you to use your Personal home Windows computer to access your Owens office computer. You will have the same access to all campus resources as you do in your office.
**Your office computer must be powered on.

Note: Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. To learn how to change the default method, check out the How do I change my default Multi-factor Authentication method? FAQ.

After you have requested access and have been approved through the IT Service Desk, you will use the Remote Desktop Connection program on your Windows computer at home to access your Owens computer.

  1. Go to the Apple App Store on your computer.
  2. Locate the Microsoft Remote Desktop app and install it onto your computer.
  3. Click the + sign icon and select Add PC.
  4. Enter the hostname of your Owens computer.
  5. Click the User account drop down menu.
  6. Select Add user account.
    1. Username: OCCAD\firstname_lastname
    2. Password: Your current password
    3. Friendly name: Optional
  7. Click the Gateway: drop down menu.
  8. Select Add Gateway.
    1. Gateway name:
    2. Friendly name: Optional
    3. User account: Select the user account you created earlier
  9. Uncheck Bypass for local addresses.
  10. Uncheck Reconnect if the connection is dropped.
  11. Click the Add button when finished.
  12. Double click on your new connection.
  13. Remote Desktop Connection will begin to initiate the remote connection. 

    1. If you get the following message, you may not have the correct multi-factor authentication default method setup. Please go to to add or make changes to your multi-factor authentication method.
  14. Approve the push notification from the Microsoft Authenticator app on your mobile device or answer the incoming phone call and press # when prompted.

    Note: If you do not approve the MFA prompt within 60 seconds, you will need to sign-in again and approve the most recent MFA prompt. You will see the same error as in 23a if the 60 seconds elapses without a MFA approval.
  15. You are now connected.

***To end your Remote Desktop session

  1. Click the Start Menu of your remote Desktop.
  2. Click the Power button.
  3. Click Disconnect.

Keywords: rdp

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