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How do I connect to the Owens Remote Desktop Gateway from my Windows computer?

The  Remote Desktop Gateway allows you to use your Personal home Windows computer to access your Owens office computer. You will have the same access to all campus resources as you do in your office.
**Your office computer must be powered on.

Note: Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. To learn how to change the default method, check out the How do I change my default Multi-factor Authentication method? FAQ.

After you have requested access and have been approved through the IT Service Desk, you will use the Remote Desktop Connection program on your Windows computer at home to access your Owens computer.

To start the Remote Desktop Connection 

  1. Click the Start Menu button.
  2. Type Remote in the search bar.
  3. Click the program Remote Desktop Connection
  4. Enter the Host Name of the computer you requested access to in the Computer field.
    Example: 2UA02604VY
  5. Click Show Options, to see more options.
  6. In the Username field, enter your username with OCCAD\ in the beginning.
    Example: OCCAD\firstname_lastname

  7. Click the Advanced tab.
  8. Click the Settings button under Connect from anywhere.
  9. Click Use these RD Gateway server settings:
  10. Type in the Server name field.
  11. Select Ask for password in the Logon method filed.
  12. Uncheck Bypass RD Gateway server for local addresses.
  13. Check Use my RD Gateway credentials for the remote computer.
  14. Click OK.
  15. Click the General tab.
  16. Click Save. This will be saved as your default configuration.
  17. Click Connect.
  18. You will then be prompted to enter your credentials.
  19. Click OK.
  20. Press Ctrl+Alt+Del on the keyboard.
  21. Enter your password.
  22. Click OK.

    1. If you get the following message, check the box Don’t ask me again for connections to this computer.
    2. Click Connect.
  23. Remote Desktop Connection will begin to initiate the remote connection. 
    1. If you get the following message, you may not have the correct multi-factor authentication default method setup. Please go to to add or make changes to your multi-factor authentication method.
  24. Approve the push notification from the Microsoft Authenticator app on your mobile device or answer the incoming phone call and press # when prompted.

    Note: If you do not approve the MFA prompt within 60 seconds, you will need to sign-in again and approve the most recent MFA prompt. You will see the same error as in 23a if the 60 seconds elapses without a MFA approval.
  25. You are now Connected.

***To end your Remote Desktop session

  1. Click the Start Menu of your remote Desktop.
  2. Click the Power button.
  3. Click Disconnect.

Note: Any programs you’ve started or any activities you’re running on the remote desktop continue to run after you disconnect. If you want them to stop running, you must close them before you disconnect.

Keywords: rdp

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