Students are sending email to my student Omail+ account and not my Owens employee email account. Why is this happening?

This usually happens when a student looks for a professor’s name in the Omail+ address book and  multiple entries appear for the same individual.  They may inadvertently select the faculty member's student address (firstname_lastname@student.owens.edu) instead of the employee address (firstname_lastname@owens.edu).  

Faculty members may want to setup a Forwarding Rule in Omail so that any messages sent to their student email account are automatically forwarded to their employee email.