Frequently Asked Questions Current: Information Technology Services Information Technology Services Academic Computing How do I create a Google Doc (document)? How do I log into the campus computer lab's computer? How do I upload a file to my Google Drive? I need to purchase a new computer. What does Owens recommend? What are the computer labs' locations and hours? What Computer Lab software is Web Based? What is an Academic System? What software is available in the Owens Computer labs? Access Store How do I request access to an Owens system? Active Directory How do I add new software from the Software Center onto my campus computer? How do I remove software from my Owens computer using the Software Center? Administrative Computing Apple Product Support Using the Safari browser, I am unable to log into Ozone after changing my password. What should I do? When I log onto an Owens Mac computer, I get a message asking for an administrative password. How do I clear this message? Audio Visual Services How do I switch to display on both the monitor and projector? How do I unmute sound on my computer? How Do I Use Owens Link Toledo/Findlay? How do I use the audiovisual equipment in classrooms? Owens provide audiovisual support for what type of events? What do I do when I have no sound in my classroom? What is a document camera and how do I use it? Who do I call if I need help with a projector or other audio-visual equipment? Banner 9 How can I access Banner through the Owens Intranet? Cisco Jabber What is Cisco Jabber? How do I get started with Cisco Jabber? Can I manually change my status in Cisco Jabber? How do I make phone calls from my computer using Cisco Jabber? How do I manage my contacts in Cisco Jabber? How do I turn Single Number Reach On or Off in Cisco Jabber? Employee Remote Access Can I capture information from a document, handwritten note, or whiteboard with my mobile device? How do I connect to the Owens Remote Desktop Gateway from my Mac computer? How do I connect to the Owens Remote Desktop Gateway from my Windows computer? I have no Mic-Audio in RDP Gateway connection. What do I need to do? Microsoft Teams will not open in a VPN session. What do I need to do? What options do I have to access campus IT resources remotely? Information Security Digital Copyright Safeguards How can I prevent email-based Malware and viruses attacks? How can I prevent encryption viruses such as 'Cryptolocker' and 'Cryptowall'? How can I remove Malware from my computer? I am being asked to order Toner Supplies by someone outside of Owens. Is this a fraud? Information Technology Policies What does HTTPS mean? What does SSL mean? What is Phishing? What is Spam? What should I do if I suspect my Owens computer has a virus? Where can I find free software to guard against viruses, spyware, and other malicious software? IT Status Page What is the IT System Status page? Will I still be able to see the IT System Status page if the website is down? Kiosk Computers Can I pull up a document from a flash drive on a Kiosk and print it? Can I read/print Microsoft Word and other documents at a Kiosk computer? How do I log off the Kiosk computer? How do I refresh (close and reopen) the Kiosk computer's screen? How do I reset my Ozone password using a Password Reset Self-Service Kiosk? Is a Kiosk computer a good place to do my online banking and other secure transactions? What are Kiosk computers? What do I do if the kiosk printer paper needs to be refilled? Why should I log off the Kiosk computer? Log In Help Does my password expire? How can I find out when my password will expire? How do I change my universal password? I have forgotten my password, how do I reset it? My username is supposed to be my first name underscore last name (firstname_lastname). How do I make an underscore? Password Expiration Policy What is my username? Microsoft Office 365 Can I share Office 365 with others? How do I install Microsoft Office 365 on multiple computers? How do I repair Microsoft Office 365 on my personal computer? How long am I eligible to use Office 365? I installed Office 365 and now it is asking for subscription information. What should I do? Should I install Office 365 on my Owens Office computer? System requirements for Office using Office 365 for business What is Office 365? Who is eligible for Owens 365? Will I still be able to use Office 365 once I retire from Owens? Microsoft Teams How do I convert Skype for Business contacts to Microsoft Teams? Can I schedule a Microsoft Teams meeting from Outlook? How do I get started with Microsoft Teams? How do I join a Microsoft Teams Meeting using the desktop client? How do I use Microsoft Teams? Network Storage Does Owens provide network storage options? What is Microsoft OneDrive? Omail+ (Student Email) How can I setup a forwarding rule in Omail+ to forward messages to my Owens employee email account? How do I "unsend" an email from my Omail+ (Google) account? How do I set up Omail+ on iOS(iPhone, iPad, iPod)? How long do I have access to my Owens student email account? I am trying to set up my e-mail on my mobile device. What are the settings for the Incoming/Outgoing mail server? I have multiple email accounts at Owens Community College. Can you tell me what each is used for? Students are sending email to my student Omail+ account and not my Owens employee email account. Why is this happening? What is my OMail+ e-mail address? When I try to access my student Omail+ account, I am being redirected to the Google website. How do I access my Omail+ from here? Outlook - Employee Email How do I access Outlook through my web browser? How do I add Outlook to my mobile device? How do I recall an email using Outlook? How do I report Spam or Phishing emails to Owens ITS, using the Outlook Desktop Client? How do I report Spam or Phishing emails to Owens ITS, using the Outlook Web Client (OWA)? How do I send an encrypted/secure email from Outlook desktop client? How do I send an encrypted/secure email from the Outlook Web (OWA) client? I am unable to connect to my Owens employee email through the Outlook desktop client on an off campus computer. Why isn't it working? Why is my email going directly to the deleted items folder in Outlook? Why was my email returned to me (SSN Rejection)? Owens IT Help Desk How can I contact the Owens IT Help Desk? What are the Owens IT Help Desk's hours? What kind of support does the Owens IT Help Desk offer? What should I have ready when I call the Owens IT Help Desk? Ozone How do I access my T1098 tax form through my Ozone account? How do I find my Owens ID (OCID) number? How do I reset my Password Reset Questions? How do I use the new Ozone portal? How do I view and print my W-2 through Ozone? How do I view and print my W-4 form through Ozone? How do I view my schedule in Ozone? How do I Web Drop a class through Ozone? I am a new Owens user, how do I activate my Ozone account? Where can I find the Faculty Assignment Tool? Power Management (Desktop) How can I visually tell if my computer is in sleep/standby mode and not shutdown? I have moved the mouse or pressed a key on my keyboard, yet my computer is still not awake. What can I do? What is standby or sleep mode? Will my files close when my computer goes to sleep/standby mode? Printing How Can I use Secure Print at an all-in-one printer (MFP)? How do I change my printer settings for color to black and white printing? How do I change my printer settings so my Department ID auto-fills into the printer dialog box? How do I confirm my Department ID/Password when printing? How to do I set the Printer Department ID on a Mac computer? Student Printing Service Desk How do I check Help Desk requests you have? How do I create an IT Service Desk Request? Student Remote Learning Support How do I connect to the Student Remote Lab? Telephones Can I use a personal Bluetooth headset with my phone? How can I arrange a conference call with off-campus participants? How do I access my Voice Mail Remotely? How do I change the password on my telephone? How do I request Single Number Reach? How do I use the features of my campus telephone? What are Some of the Telephone Security Features? What are the Switchboard Hours? What is Single Number Reach? Third-Party Technical Support Where can I find assistance for Pearson Writer? Where can I find support for Cengage products (SAM, MindTap)? Where can I find support for McGraw Hill products? Where can I find technical support for OhioLink? Where can I get help for Pearson's MyMathLab/MyITLab/MyLab and Mastering? Video Conference Room How do I use the Video Conferencing room to have a meeting with the other campus? Windows How do I back up data on my computer? How do I copy and paste a file path? How do I create a shortcut on the Desktop? How do I find out what version of Windows I have? Where are my Shared Folders/Network Drives located? ×