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  • Frequently Asked Questions
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  1. Frequently Asked Questions
  2. Student Financial Services (formerly Oserve)

Student Financial Services (formerly Oserve)

Payments
  • Do other higher education institutions charge a service fee?
  • How will the service fee that I am charged show up on my student account bill?
  • If I receive a refund for my tuition or other fees, is the service fee refundable?
  • Is there any way I can avoid paying a service fee?
  • May I pay educational expenses that appear on my student account with a debit card?
  • Often, I receive checks from my credit card company. Can I use the routing number and account number on these checks to make an e-check payment?
  • What credit cards does Owens Community College accept?
  • What is a service fee?
  • Why is the service fee 2.75%? How was it established?
Third Party Payments
  • Am I limited to pay only the amount on my billing invoice?
  • I have questions about Third Party Payments, who can I contact?
  • Is my Third Party Payment information safe?
  • When will Owens Credit my account as paid after I have made a Third Party Payment?
  • Where is the Vendor ID and Invoice Number located on my billing invoice?
  • Why do I need a Vendor ID and Invoice Number when making a Third Party Payment?
Can I get information about an account other than my own? How can I let others access my account information?
Did you get my High School or College Transcript?
How can I change my residency status, so I can be charged in state tuition rates?
How can I qualify for in state tuition rates while living in Monroe County, Michigan or the State of Indiana?
How do I apply for financial aid? What is the Owens school code to use on the FAFSA®?
How do I apply for graduation? When should I apply for graduation? How will I know if I am approved for graduation?
How do I get in touch with my Student Financial Services Advisor?
How do I get started at Owens Community College?
How do I know if I am considered an independent student for financial aid purposes?
How do I pay a balance from a past semester?
How does the college request corrected Social Security Numbers or name changes?
How much is my bill? When is it due? How can I pay?
I am a Veteran (or dependent of a Veteran). What offices should I contact for support on campus?
I was contacted by Higher Education Solutions (EdFinancial). Who are they?
I work at Owens Community College and I would like to take classes using the Tuition Waiver. What do I do?
What are the deadlines for dropping classes and obtaining a refund?
What can I do if I lost my job or have other special circumstances that make the information on the FAFSA® not reflective of my current financial situation?
What do I do if I am dropped from my classes for non-payment?
What does it mean to be selected for verification for financial aid?
What is a financial aid book voucher, how do I check if I have one, and how do I use it?
What is a W-9S form?
What is BankMobile, and why is it important?
What is full time enrollment?
What is Ozone? What can I do using Ozone, and why is it so important to check often?
What is Satisfactory Academic Progress?
What is Student Financial Services? How can I get in touch with Student Financial Services?
What is the Deferred Payment Plan, and how can I set it up?
What is the Financial Aid Freeze Date and why is it important?
What is the purpose of the 1098-T and how do I use it when filing my taxes?
What is the Selective Service requirement?
What should I do with my loan deferment form?
When can I expect my refund? Who should I contact if I have not yet received my refund?
Where should I go to have my Unemployment Verification form completed, confirming I have been attending all scheduled classes and that I am making satisfactory progress?
Who gets a 1098-T?
Why does the College ask for my Social Security Number?

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