How do I add or change my Office 365 login verification method to use my phone?

Note: Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. To learn how, check out the How do I change my default Multi-factor Authentication method? FAQ.

1. Go to https://www.owens.edu/office365.
   or
   Log into your Ozone account and select Office 365 from the Main Menu (the three horizonal lines in the upper left corner).
2. Click on Access Your Account.
   

   

3. Enter your username followed by @owens.edu. For example, username@owens.edu.
4. Click Next.
   

   

5. Enter your Owens universal password.
6. Click Sign in.
   

   

7. Click your Profile icon in the upper right corner.
   

   

8. Select View account from the dropdown menu.
9. Click UPDATE INFO on the Security info window.
   

   

10. You will receive a verification code by the security method you set up on your first login. Enter the code into the verification window.
11. Click Verify.
    

    

12. Select Add method.
    

    

13. Click the down arrow.
    

    

14. Click Phone.
15. Click Confirm.
    

    

16. Enter the phone number you want to use and select either Text me a code or Call me.
    Note: Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. To learn how, check out the How do I change my default Multi-factor Authentication method? FAQ.
17. Click Next to agree to the Terms of service and Privacy and cookies statement.
    

    

    1. Text me a code:
       1. You will receive a text message with a six-digit code. Enter the code and click Next.
          

          

       2. Click Done.
          

          

    2. Call me:

       1. You will receive a phone call to verify you are setting up the secure login. Follow the prompts.

          

       2. Click Next.
          

          

       3. Click Done.
          

          

TIP: If you are not actively trying to log into your account and you are being notified to approve/verify access through either a phone call or the authenticator app, be sure to deny access and/or block further attempts. This could be an indication someone has gotten a hold of your password and is trying to access your accounts. Also, change your password as soon as possible.

If you need further assistance, contact the Owens IT Help Desk.

Keywords: mfa microsoft teams outlook