Why am I unable to connect to my Owens office computer using Remote Desktop Gateway?

If you get the following message, below are some things to check.

• Have you entered a Remote Desktop Access request?
  You need to request access through the Access Store and be approved before you are able to use the Remote Desktop Gateway to access your Owens office computer.
• Are all your Remote Desktop settings correct?
  Check out the How do I connect to the Owens Remote Desktop Gateway from my Windows computer? or How do I connect to the Owens Remote Desktop Gateway from my Mac computer? to check the settings.
• You may not have the correct multi-factor authentication default method setup.
  Employees using RDP Gateway to remote to campus must either use the Microsoft Authenticator app with push notification or receive a phone call. Any method that uses a 6-digit code (authenticator app or SMS) will not work. To learn how, check out the How do I change my default Multi-factor Authentication method?
• You may still be logged into or shutdown your Owens office computer.
  You will need to contact the Owens IT Help Desk for assistance.

TIP: If you are not actively trying to log into your account and you are being notified to approve/verify access through either a phone call or the authenticator app, be sure to deny access and/or block further attempts. This could be an indication someone has gotten a hold of your password and is trying to access your accounts. Also, change your password as soon as possible.

If you need further assistance, please contact the Owens IT Help Desk.

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