Guide to S.P.A.C.E. Committee Statuses

The Owens S.P.A.C.E. Committee sends an email notification of any changes to the status of a ticket to the person who entered the request (requestor) along with anyone the requestor has shared the ticket with through their customer portal. Below are the statuses any ticket can be placed in.

STATUS	WHY THIS STATUS	POSSIBLE REQUESTOR ACTION NEEDED
TO DO	The ticket has just been created	No Action Required
IN PROGRESS	The agent is actively working on the ticket	No Action Required
PENDING	The ticket is waiting to be reviewed at the next S.P.A.C.E. Committee meeting	No Action Required
DONE	The ticket has been completed by the agent	No Action Required